Support

Axion ERP · Smart Global Technologies Inc.

We provide support for Axion ERP in English and Spanish. Contact us through any of the channels below and we will respond within our service window.

Contact channels

Email (general support): [email protected]

Email (privacy / data requests): [email protected]

Email (iOS / mobile apps): [email protected]

Phone: +1 289 918 0089

Service window

Hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time (Toronto, Canada). Excluding Canadian and Mexican statutory holidays.

Languages: English and Spanish.

First response SLA: within 1 business day for standard inquiries; within 4 business hours for production incidents affecting live deployments.

What to include in your request

Your company name and registered email.
The app or module where the issue occurred (e.g., mobile iOS, mobile Android, web Axion).
App version (visible at the bottom of the login screen).
Description of the issue and steps to reproduce.
Screenshots if applicable.

Account access issues

If you cannot sign in, contact your company administrator first. If your administrator is unreachable or the issue persists, write to [email protected] including your registered email and company name.

Privacy and data deletion

For data privacy, data deletion, or rights requests (access, rectification, opposition), see our Privacy Notice and Data Deletion page.

About this app: Axion is a multi-company ERP for workforce, client, and operational management. Published by Smart Global Technologies Inc. (Ontario, Canada) in partnership with CLB SA de CV (Mexico).

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